Terms and Conditions

SNAP MARKETING
Terms and Conditions for Hosting and Domain Services

Service Terms and Legal Framework

1. Service Agreement and Acceptance

• By purchasing hosting or domain services from Snap Marketing, you agree to be bound by these Terms and Conditions
• These terms constitute a legally binding agreement between you (“Client”) and Snap Marketing (“Company”)
• Continued use of our services constitutes ongoing acceptance of these terms
• This agreement is subject to New Zealand law, including the Fair Trading Act 1986 and Consumer Guarantees Act 1993

Payment and Billing

2. Billing, Payment Terms, and Due Dates

• All hosting and domain services are billed in advance according to your selected billing cycle
• Payment is due on or before the due date specified on your invoice
• Snap Marketing provides a one (1) month advance billing notice prior to service renewal via email or written notice
• Failure to remit payment by the due date will result in service suspension after a reasonable grace period
• Accounts remain suspended for thirty (30) days, after which services will be permanently cancelled
• All associated data will be deleted following permanent cancellation

3. Service Suspension and Cancellation Policy

• Non-payment of fees by the specified due date will result in service suspension following reasonable notice
• We will provide at least 7 days written notice before suspension for non-payment
• Suspended services may be restored upon full payment of outstanding balances within thirty (30) days
• Services not reinstated within this period will be permanently cancelled
• All client data, files, databases, and configurations will be permanently deleted after reasonable notice

Data Management and Technical Services

4. Data Backup and Loss Limitation

• Clients are strongly advised to maintain independent backups of all data, files, and content
• Snap Marketing may perform routine system backups for operational purposes only
• System backups are not guaranteed for client data recovery purposes
• Our liability for data loss is subject to the Consumer Guarantees Act 1993 and Fair Trading Act 1986
• We will use reasonable care and skill in providing backup services where offered
• We cannot guarantee protection against all forms of data loss

5. Acceptable Use and Content Restrictions

• Clients must comply with all applicable New Zealand laws and regulations
• Prohibited activities include hosting illegal content under New Zealand law
• Spam distribution, resource abuse, and malware hosting are strictly forbidden
• Copyright infringement and activities compromising server security are prohibited
• Violation of acceptable use policies may result in service termination with reasonable notice
• Immediate action may be taken for legal compliance requirements

6. Uptime, Performance, and Service Level Commitments

• Snap Marketing will use reasonable care and skill to maintain service availability and performance
• Under the Consumer Guarantees Act 1993, our services must be of acceptable quality and fit for purpose
• Service interruptions due to maintenance will be scheduled during off-peak hours where possible
• Advance notice will be provided for scheduled maintenance
• Reasonable compensation is provided for extended downtime not caused by circumstances beyond our control
• Compensation is provided in accordance with New Zealand consumer protection laws

Domain Services

7. Domain Registration and Management

• Domain registration services are subject to .nz Rules administered by InternetNZ and the Domain Name Commission
• International registry policies also apply to relevant domains
• .nz Rules version 3 came into effect on November 1, 2024
• Clients are responsible for maintaining accurate registration information
• Clients must ensure timely renewal of domain registrations
• We provide reasonable notice of domain expiration dates and assist with renewal processes
• Domain ownership disputes are subject to relevant registry dispute resolution policies

Legal Protections and Compliance

8. Consumer Guarantees and Fair Trading Compliance

• Under the Consumer Guarantees Act, our services must meet minimum guarantees around safety, quality and usability
• New Zealand consumers are protected by the Fair Trading Act 1986, Consumer Guarantees Act 1993, and Privacy Act 2020
• This agreement cannot exclude rights under the Consumer Guarantees Act for personal, domestic, or household use
• For business use, some guarantees may be modified by written agreement
• Core protections under the Fair Trading Act remain applicable to all customers

9. Liability Limitations and Dispute Resolution

• Snap Marketing’s liability is subject to New Zealand consumer protection laws
• The Fair Trading Act protects consumers from misleading and deceptive trader behaviour
• We cannot exclude liability for personal injury, death, or breaches of the Consumer Guarantees Act
• For business customers, liability limitations may apply as permitted by law
• Disputes should first be addressed through our internal complaints process
• Referral options include the Disputes Tribunal (for claims under $30,000) or Commerce Commission where applicable

10. Modifications, Privacy, and Contact Information

• Snap Marketing reserves the right to modify these Terms and Conditions with reasonable notice to clients
• Typically thirty (30) days notice is provided for material changes
• Personal information is collected and used in accordance with the Privacy Act 2020 and our Privacy Policy
• Clients have rights regarding their personal information including access, correction, and deletion rights
• Contact Snap Marketing through our official support channels for billing inquiries, technical support, or complaints
• We maintain appropriate records for dispute resolution and regulatory compliance purposes